At Magic Vape Haven, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, we’re here to assist you with returns and refunds. Please read our policy carefully to understand how we handle refund and return requests.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • Returns must be initiated within 30 days of receiving your order.
  • Items must include all original components, such as accessories, manuals, and packaging materials.

Note: For safety and hygiene reasons, we cannot accept returns on opened e-liquids, disposable vapes, or drip tips unless the item is defective.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used e-liquids.
  • Disposable vape products.
  • Clearance or sale items (marked as final sale).
  • Gift cards.

3. Defective or Damaged Products

If you receive a defective or damaged product, we sincerely apologize for the inconvenience. Please notify us within 7 days of receiving your order to qualify for a replacement or refund.

To process your request, we’ll need:

  • A description of the issue.
  • Photos or videos showing the defect or damage.
  • The original packaging (if applicable).

Once approved, we’ll either send you a replacement or issue a refund, depending on your preference.

4. How to Initiate a Return

To start a return request, follow these steps:

  1. Contact Us: Email us at info@magicvapehaven.com with your order number and reason for return.
  2. Wait for Approval: Our team will review your request and provide return instructions if your return is approved.
  3. Ship the Item: Package the item securely and ship it back to the address we provide. You are responsible for return shipping costs, except in cases of defective or incorrect items.

5. Refund Process

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to your original payment method within 5–7 business days.
  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

Note: If your refund is delayed, please contact your bank or payment provider, as processing times may vary.

6. Exchanges

We only offer exchanges for defective or damaged items. If you’d like a replacement for a defective product, please follow the instructions under the “Defective or Damaged Products” section.

7. Cancellations

Orders can be canceled before they are shipped by contacting us at info@magicvapehaven.com. If your order has already been shipped, you may initiate a return after receiving the package.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, don’t hesitate to get in touch with us:

We’re here to make your experience with Magic Vape Haven as smooth and enjoyable as possible!